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Frequently Asked Questions

Ordering

1. How do I place an order on your website? 

To place an order on our website, follow these simple steps:

  • Browse our products and add the desired items to your cart.
  • Click on the cart icon to review your order.
  • Make any necessary changes and click “Proceed to Checkout.”
  • Enter your shipping and billing information.
  • Select your payment method and complete your purchase.

2. Is it necessary to create an account to place an order?

No, creating an account is not required to place an order. However, creating an account offers benefits such as order history tracking, saved shipping and billing information, and access to exclusive offers.

3. Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately at [email protected]. While we will make every effort to accommodate your request, please note that changes to an order cannot be guaranteed once it has been processed.

Shipping

1. Where do you ship from?

We ship from our warehouse located in the USA.

2. How long does it take to process and ship my order?

Typically, we process orders within 0-1 business days. After processing, your order will be shipped and should arrive within 4-9 business days.

3. What are the shipping costs?

We offer a flat rate shipping fee of $10.00 for all orders.

4. Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your package on our website or the carrier’s website.

Return & Refund

1. What is your return policy?

We accept returns within 14 days of purchase. The item must be unused, in its original packaging, and in the same condition as when you received it. To initiate a return, please contact us at [email protected].

2. How long does it take to process a refund?

Once we receive your return and verify that it meets our return policy requirements, we will process your refund within 5-10 business days.

3. Do you offer exchanges?

Currently, we do not offer exchanges. If you require a different size or color, please initiate a return and place a new order for the desired item.

Cancellation

1. Can I cancel my order?

If you need to cancel your order, please contact us immediately at [email protected]. Please note that we process orders quickly, and cancellation cannot be guaranteed. If your order has already been processed, you will need to initiate a return once you receive the item.

2. What if my order is canceled by Prefoo?

In the unlikely event that we need to cancel your order, we will notify you by email and issue a full refund to your original form of payment.

Payment

1. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards.

2. Can I use a gift card for my purchase?

Yes, you can use a gift card to make a purchase on our website. Simply enter the gift card code at checkout.

3. Do you offer any discounts or promotions?

We occasionally offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Please note that we do not offer discounts or promotions after an order has been placed.

If you have any further questions or concerns, please contact us at [email protected].